Consumer Protection Quiz | Marketplaces, Ticket Resale, Cross-Border Shopping, and Deferred Payment — Set 8

Question 1

An item you bought through a marketplace app has not arrived. The seller says, “Tracking is available. I need the proceeds soon, so please mark it as received now.” What is the most appropriate response?

Accepted Answer

Do not confirm receipt; wait until the item arrives and inspect it for damage or discrepancies

Answer

Treat a tracking number as equivalent to delivery and immediately give the highest rating

Answer

Confirm receipt first and demand a refund only from the carrier if the item never arrives

Answer

Complete the rating and ask the seller to reverse the transfer of proceeds later

Question 2

A marketplace seller offers a 10% discount if you cancel the app transaction and transfer money directly to a personal bank account. The item is rare, and the proposal was made through the app's messaging system. What is the most appropriate decision?

Accepted Answer

Decline and keep both payment and communications within the platform's prescribed system

Answer

Assume an off-platform transfer remains covered because the proposal was sent inside the app

Answer

Transfer half directly if the discount exceeds the platform fee

Answer

Treat the transfer as safe if the account holder's name matches the seller's name

Question 3

A named, dated, reserved-seat concert ticket states that transfer is prohibited and was issued after verifying the buyer's name and contact information. An individual buys many such tickets and repeatedly resells them above face value without the organizer's consent. As of October 2026, which explanation is most appropriate?

Accepted Answer

If it qualifies as a specified event admission ticket, resale above the organizer's price without consent and with intent to do so repeatedly may constitute illegal resale

Answer

An individual seller can never commit illegal ticket resale, regardless of frequency or price

Answer

Every ticket sold even one yen above face value violates the law, regardless of ticket type or intent

Answer

Paper tickets are outside the law even when they carry a no-transfer statement

Question 4

Someone on social media offers to send you an image of an electronic ticket for a sold-out performance. It is in the seller's name; the event notice says identity will be checked and resold tickets may be invalidated, and an official resale service is available. What is the most appropriate response?

Accepted Answer

Avoid buying the image, check the organizer's rules, and use the official resale service

Answer

Buy the image because a clear QR code guarantees entry regardless of the name

Answer

Treat a photo of the seller's ID as a valid substitute for the organizer's identity check

Answer

Assume advance payment automatically causes the organizer to change the ticket name

Question 5

An overseas online store sends an item different from what you ordered and does not answer your refund request. You paid by credit card. What is the most appropriate next step?

Accepted Answer

Preserve the product page, order confirmation, refund correspondence, and photos; then consult the card issuer, platform, and, if appropriate, Japan's Cross-border Consumer Center

Answer

Delete the product page and emails because the seller did not respond, and provide only the card number

Answer

Discard the item and give up because card issuers cannot be consulted about overseas purchases

Answer

Assume the card issuer guarantees an immediate refund, so records of contacting the seller are unnecessary

Question 6

You order one branded bag for personal use from an overseas online business. Customs sends a notice commencing procedures to determine whether it infringes a trademark. You did not know it might be counterfeit. Which understanding is most appropriate?

Accepted Answer

A counterfeit sent by an overseas business cannot be imported even when the buyer unknowingly bought one for personal use; review the customs procedure and seek a refund from the seller or platform

Answer

One item for personal use can always be imported even if it is determined to be counterfeit

Answer

If you tell customs that you did not know, customs will refund the purchase price

Answer

A single item is outside infringement-determination procedures, so the notice can be ignored

Question 7

You plan to place one overseas order for medicine for yourself and three friends, then distribute it at cost. Which statement about personal importation of medicines is most appropriate?

Accepted Answer

Personal importation is premised on the importer's own use; consolidating orders for others or transferring imported medicine is not permitted

Answer

Importing and giving friends their portions is permitted whenever no profit is made

Answer

Adult friends' portions count as the importer's personal use

Answer

Up to three friends' portions may be imported without regard to purpose because the amount is small

Question 8

You are considering taking a product advertised on an overseas site as a “supplement” together with a prescription drug. It contains a substance that may be regulated as a medicine in Japan, and the site claims that an “authentic overseas product” is covered by Japan's adverse drug reaction relief system. What is the most appropriate assessment?

Accepted Answer

Do not use it on your own; consult a doctor or pharmacist, recognizing that Japan may not have verified its quality, efficacy, or safety and that personally imported medicines are outside the Japanese relief system

Answer

If it is called a supplement overseas, it is necessarily treated as food in Japan

Answer

Lawful overseas sale gives a personally imported product the same quality assurance and relief coverage as a medicine approved in Japan

Answer

Numerous customer reviews eliminate the need to check interactions with prescription drugs

Question 9

You canceled a subscription purchase that used a deferred-payment service, but another shipment and invoice arrive the next month. The seller does not answer your follow-up. What is the most appropriate response?

Accepted Answer

Preserve the terms, cancellation messages, shipment, and invoice; notify both the seller and the deferred-payment provider, and call Japan's Consumer Hotline 188 if unresolved

Answer

Discard the invoice because telling the seller to cancel necessarily stops billing automatically

Answer

Never contact the deferred-payment provider because it has no connection to the underlying sale

Answer

Open and use the product first because doing so proves that you canceled

Question 10

You receive three approval notices for deferred-payment purchases you do not recognize, showing delivery to a distant address. No corresponding order appears in your email or purchase history. What is the most appropriate initial response?

Accepted Answer

Check your accounts and family use, preserve the notices and history, promptly report suspected unauthorized use to both the seller and payment provider, and consult 188 or police as appropriate

Answer

Ignore the notices until the charges disappear because nothing was delivered to your home

Answer

Pay all three without checking to avoid arrears, then investigate later

Answer

Delete the notices without preserving evidence because the lack of an order email automatically voids the charges